We draw data from the clients of a company about the degree of satisfaction they experienced from their transaction with the company.

Customer satisfaction research offers detailed insight to a company about the opinion their clients have in relation to their needs fulfillment. The research contributes in designing a successful corporate strategy and helps retain or expand the client base of the company.

Customer satisfaction research covers issues such as:

• Products or services offered
• Client service
• Store or product setup
• Promotion of store or product